Telehealth Pricing Glossary

Why this glossary exists

Telehealth pricing pages frequently use the same words to describe different things. RightFit uses a fixed vocabulary so prices from different providers can be compared without quietly changing what each field means.

Medication price

The amount attributed to the medication or product itself. It may or may not include clinical services, shipping or a separate membership, depending on the provider.

Program or membership fee

A recurring charge for access to a telehealth program or services. RightFit stores this separately from medication when the provider bills it separately.

Standard price

The recurring or normal price RightFit captured without relying on a limited introductory promotion. A provider can have more than one standard price when the amount varies by dose, formulation or billing term.

Promotional price

A price tied to conditions such as a new-customer offer, first billing period, prepaid term or special landing page. Promotional eligibility and commitment language stay attached to the price.

Effective monthly amount

A monthly equivalent calculated from a multi-month payment. It is useful for comparing cost but does not erase the fact that the customer may have to pay several months up front.

Starting price

The lowest advertised amount within a provider’s offer. RightFit does not assume that this is the recurring maintenance price for every dose, formulation or customer.

Formulation

The specific drug or product form being offered, such as a compounded injection, tablet, nasal spray or an FDA-approved branded product. RightFit does not merge formulations simply because they share an ingredient.

Compounded medication

A medication prepared through compounding rather than marketed under an FDA-approved drug application. FDA states that compounded drugs are not FDA-approved and are not reviewed by FDA for safety, effectiveness or quality before marketing.

Last verified

The date RightFit last checked the source supporting the displayed record. It is not a promise that the provider has made no change since that date.

Unknown

A value the source did not make clear enough to verify. RightFit treats unknown as different from zero, free or not required.

All-in price

A displayed amount that the provider says includes the major recurring components of the program, such as medication, clinical care, or shipping. RightFit only uses all-in language when the provider does. If a membership, lab, or other required charge is separate, the price is not treated as all-in.

Monthly billing

A plan that is actually charged on a monthly cadence. A provider can advertise a monthly equivalent without billing monthly, so RightFit keeps billing cadence separate from the normalized monthly amount.

Prepaid plan

A plan that requires payment for multiple months in advance. Prepaid plans can produce a lower effective monthly amount, but the commitment and cash due at enrollment remain part of the comparison.

Commitment term

The period the customer agrees to purchase, prepay, or remain enrolled under the published plan. One month, three months, six months, and twelve months can all carry different prices even when the treatment name is unchanged.

Billing period

The interval at which a provider charges the customer, such as monthly, quarterly, every six months, or annually. Billing period is not always the same as supply duration or the monthly equivalent shown in marketing.

Subscription

A recurring enrollment that continues according to the provider’s published renewal terms until canceled or otherwise ended. RightFit treats subscription status separately from the medication price because some providers subscribe the care program while medication is purchased separately.

Automatic renewal

A plan that renews and charges again according to its published schedule unless the customer cancels before the applicable cutoff. RightFit does not assume that every recurring program auto-renews; the provider source must establish it.

Manual renewal

A plan in which the customer must approve or initiate the next purchase rather than being automatically charged for the next medication term. This can exist alongside a separate membership that does auto-renew.

Cancel anytime

Provider language indicating that the customer can request cancellation without a fixed long-term contract. It does not automatically mean that an already processed, prepared, shipped, or prepaid order is refundable. RightFit keeps cancellation language separate from refund terms.

Refund terms

The provider’s rules for whether money already paid can be returned. Refund eligibility can differ from the right to cancel future renewals, so RightFit does not treat the two concepts as interchangeable.

Price lock

A provider promise that a specified price will remain unchanged for a stated period or under stated conditions. The lock can apply only to medication and may not include separate memberships, labs, shipping, or later renewal terms.

Dose-based pricing

Pricing that changes when the prescribed dose or strength changes. RightFit keeps dose-specific amounts separate rather than presenting the lowest dose as the price for every stage of the program.

Flat-rate pricing

A provider structure in which the advertised price does not increase across the covered dose range under the stated plan. Flat-rate language is recorded only when the provider explicitly supports it.

Included shipping

Shipping that the provider explicitly states is included in the displayed price. If the source is silent, RightFit records shipping as unknown rather than free.

Included consultation or clinical care

Provider evaluation, clinician access, follow-up, or similar care that the source says is covered by the displayed program amount. The exact services can vary significantly between providers.

Labs included

A verified statement that required laboratory services are covered by the displayed price. A provider that does not list a separate lab fee is not automatically coded as labs included.

Cash-pay or self-pay price

A price available without using insurance for that specific commercial pathway. Manufacturer self-pay programs, pharmacy cash prices, and telehealth program prices can all be different, so RightFit identifies the source of the cash-pay amount.

Manufacturer self-pay price

A cash-pay offer published by the drug manufacturer or its official patient-access program. It is kept separate from a telehealth provider’s care fee or bundled program price.

Provider-primary source

A source owned or published by the provider being described, such as its treatment page, pricing page, terms, or official help center. RightFit prefers provider-primary sources for current commercial facts whenever possible.

Regulator-primary source

A source published by a regulator such as FDA. RightFit uses regulator-primary sources for approval status, compounding context, safety communications, and other regulatory facts rather than relying on provider marketing.

Published vs. review

Published records have enough current evidence to display in the public comparison. Review records are held back because pricing, terms, source conflicts, or another material detail has not been resolved confidently.

Why the vocabulary matters

The same dollar figure can mean very different things depending on whether it is promotional, prepaid, medication-only, membership-only, dose-specific, or all-in. RightFit’s glossary exists so those differences remain visible instead of being flattened into one misleading monthly number.